Shipping & Pickup
*Please note: FedEx Ground shipments are NOT guaranteed. Restaurantware is NOT responsible in the event a delay should occur.
Orders are shipped from warehouse locations located in Illinois or Georgia, USA.
Contiguous United States
FedEx is the common carrier for all domestic shipments. Charges and shipping times are based on shipment type, package size and weight. Refer to the below map for estimated delivery times on economy delivery shipment types. Expedited shipment types are available; listed in checkout. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.
Alaska, Hawaii and Puerto Rico
United States Postal Service (USPS) and FedEx are the common carriers for shipments to Alaska, Hawaii and Puerto Rico. Both USPS and FedEx shipping methods are available to users in Alaska, Hawaii and Puerto Rico. Refer to the above map for estimated delivery times on economy shipping methods to these locations. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.
Canada
FedEx and DHL are the common carriers for all provinces in Canada. Charges and shipping times are based on the shipment type, package size and weight. Customers are responsible for any charges related to customs duties and taxes. Delivery dates are estimates and Restaurantware will not be responsible for any delays on FedEx Ground shipments.
U.S. Territories and Freely Associated States
FedEx and DHL are the common carriers for international shipments, depending on location and delivery method. Both occasionally use affiliated logistics companies to fulfill the shipment. Please contact customer support if you are experiencing issues with processing an order for which the intended delivery address is international.
International
Restaurantware gladly accepts orders from all around the globe, within United States Law. Available products, shipping rates and fees may vary depending on the delivery address and the rules and regulations of local authorities. Contact customer support for more information on expedited shipping methods.
Tracking a Shipment
Shipments can be tracked on the Restaurantware website by logging into your account and reviewing your order history. A shipping confirmation will also be sent for your order which includes a link to track your order.
Warehouse Pickups
Customers in Chicago are able to pick up orders from our Chicago warehouse. Warehouse pickup orders cannot be placed online and must be placed via phone. Our warehouse address is:
2150 W 43rd St Unit B Chicago, IL 60609
Edibles
Please allow an additional 1-2 business days for processing edible items.
All edibles are very fragile. Thus, some damage is unavoidable, especially if you choose to ship the products via FedEx Ground. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damaged, then we will offer a credit based on the percentage of broken product. Pictures of the damaged product are required to be eligible for a credit.
Damaged or Missing Items
If your order is damaged or missing items, then you must contact service@restaurantware.com within 3 business days of the date the order was delivered to open a claim. All claims are required to include your order number and pictures that show proof of damage.
If you believe your order has been lost or stolen, then you must contact us at 1-800-851-9273 or service@restaurantware.com to report the issue within 3 business days of the order’s expected delivery date.
Please note: When you report a lost or stolen order, we will file a claim with the carrier in an attempt to help locate your package. If the carrier is unable to validate the claim, then Restaurantware cannot be held responsible for any missing packages. In addition, Restaurantware cannot be held liable for any actions that occur after a package has been delivered, including theft.
Customized Products
Upon customer approving the design submitted and the commencement of production of the customized products, customized products of the subject order may not be returned, exchanged or cancelled. Customer expressly understands that this is a customized product order, and therefore, it would be impossible to restock or resell such customized products. Customer represents and warrants that all logos, designs and images provided to Restaurantware for purposes of customization are customer's intellectual property, whether via direct ownership or licensure. In the event such rights of use of any claimed intellectual property, logos, designs, images or other items provided by customer are challenged by a third party, customer agrees to indemnify Restaurantware in all respects, including its payment of its reasonable attorney's fees with regard to defending against such a claim. Restaurantware is entitled to select the counsel of its choosing in the event indemnification rights are asserted by Restaurantware. All dates for production and delivery of customized products are only estimates and are not guaranteed. The customer agrees that production and delivery times may exceed such an estimate. Restaurantware reserves the right to refuse production of any customized products that it considers to be offensive, violative of government regulations or law, or infringing on the rights of others. Restaurantware may exercise this right in its sole and absolute discretion. If your order includes customized products, those items are not eligible for Restaurantware Max delivery. Other qualifying items in the same order will still ship with your Restaurantware Max subscription. Only specifically marked and designated items for the Max program appearing on the Restaurantware Website, as is, are eligible for and included within your Restaurantware Max subscription. In the event you wish to purchase customized products, the terms governing those purchases are solely applicable (https://www.restaurantware.com/pages/terms-and-conditions-for-customized-products).
