Terms and Conditions for Customized Products

1. Order Confirmation

All custom product orders are considered final once confirmed. Confirmation includes written approval of design proofs, specifications, quantities, and any other custom instructions provided during checkout or through follow-up communication.

Upon customer approving the design submitted and the commencement of production of the customized products, the products included in that order may not be returned, exchanged, or cancelled. Customer expressly understands and agrees that this is a customized product order, and therefore, it would be impossible to restock or resell such customized products.

2. Design Approval

Customers are responsible for reviewing and approving all design proofs before production. We will not begin manufacturing until we receive written approval (via email or other documented methods). We are not liable for errors in approved proofs, including misspellings, color issues, or design misplacement.

Restaurantware reserves the right to refuse production of any customized products that it considers to be offensive, violative of government regulations or law, or infringing on the rights of others. Restaurantware may exercise this right in its sole and absolute discretion.

3. Production Timeframes

Custom products typically require additional processing time. Estimated production and shipping timelines will be provided upon order confirmation.

All dates for production and delivery of customized products are only estimates and are not guaranteed. The customer agrees that production and delivery times may exceed such an estimate due to various circumstances, including material availability, equipment issues, and third-party shipping delays.

4. Changes or Cancellations

Due to the personalized nature of customized products, orders cannot be changed or canceled once production has started. If you need to modify your order, please contact us immediately. We will make every effort to accommodate changes before production begins, but cannot guarantee acceptance.

5. Returns and Refunds

Customized products are non-returnable and non-refundable, except in the following cases:

  • Manufacturing defects
  • Errors caused by Restaurantware (e.g., incorrect printing, wrong item shipped)

In such cases, you must notify us within 5 business days of receiving the product and provide clear photographic evidence of the issue. We may offer a replacement or a refund at our discretion.

6. Customer-Supplied Artwork & Intellectual Property

By submitting any artwork, logos, or designs, the Customer represents and warrants that all logos, designs, and images provided to Restaurantware are Customer’s intellectual property, whether by direct ownership or valid licensure.

In the event such rights of use are challenged by a third party, Customer agrees to indemnify Restaurantware in all respects, including payment of Restaurantware’s reasonable attorney’s fees incurred in defending against such a claim. Restaurantware shall be entitled to select legal counsel of its choosing in any such matter where indemnification is invoked.

7. Color Accuracy

We strive for accurate color representation, but due to differences in screen displays, printing techniques, and materials, exact color matches are not guaranteed.

8. Ownership of Final Designs

Unless otherwise agreed in writing, all final product layouts, print files, and design adaptations created by Restaurantware remain the intellectual property of Restaurantware. We reserve the right to display custom work for marketing or portfolio purposes, unless explicitly instructed not to by the customer in advance.

9. Limitation of Liability

Our liability is limited solely to the value of the customized products sold. Restaurantware shall not be responsible for any indirect or consequential damages, including lost profits, delayed event schedules, or reputational damage resulting from product defects or delays.

10. Warranties Disclaimer

RESTAURANTWARE MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY:

  • Warranty of merchantability
  • Warranty of fitness for a particular purpose
  • Warranty against infringement of intellectual property rights of a third party

Whether arising by law, course of dealing, course of performance, usage of trade, or otherwise. Buyer acknowledges that it has not relied upon any representation or warranty made by Customer, or any other individual or entity on Customer’s behalf.

11. Compliance with Law

Customer shall at all times comply with all laws applicable to the operation of its business, this Agreement, Customer’s performance of its obligations hereunder, and Customer’s use of the customized goods. Without limiting the generality of the foregoing, Customer shall:

  • At its own expense, maintain all certifications, credentials, licenses, and permits necessary to conduct its business relating to the purchase or use of the customized goods
  • Not engage in any activity or transaction involving the customized goods, by way of shipment, use, or otherwise, that violates any law

12. Governing Law and Jurisdiction

This Agreement is governed by, and construed in accordance with the laws of the State of Florida without giving effect to any conflict of laws provisions thereof. All legal proceedings shall be instituted in the state or federal courts of the State of Florida and venue shall lie solely in Miami-Dade County, Florida. Each Party irrevocably and unconditionally submits to the exclusive personal jurisdiction of such courts.