FAQs

Placing an Order

Orders can be placed 24 hours a day, 7 days a week on Restaurantware.com. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions. Telephone orders can be placed during normal business hours, 9:00 am to 6:00 pm (central standard time) Monday through Friday (excluding major holidays) by calling:  800-851-WARE (9273).

Payment and Sales Tax

Restaurantware accepts all major credit and debit cards.

Restaurantware is an Illinois based company.  Therefore we are required to collect IL sales tax to non tax exempt customers in Illinois. 

Those who live outside Illinois will not be charged sales tax for orders placed on Restaurantware.com, but may want to consult applicable tax laws in their state.  If you are a B2B customer please contact us directly for tax exempt purchases. 

Order Status/My Account 

If you’d like to check the status of your order, we encourage you to refer to your email order confirmation where you will find the tracking number for the items you ordered.   You may also login to your account by clicking “log in” on the home page and then selecting “view order status” on the following page.  Please also feel free to call customer service at 800-851-9273 Monday through Friday between 9 a.m. and 6 p.m. (central) or contact us anytime via service@Restaurantware.com

International Orders

Restaurantware ships to all counties possible.  Please call for specific rates.

Security and Privacy

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering as a member of Restaurantware.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address.  All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information.  This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at Restaurantware, we use the most secure transaction software available. All credit card orders on Restaurantware.com are processed on a secure server.  Any credit card or other personal information you provide Restaurantware is protected by encryption using Secure Socket Layer Protocol (SSL). Only Restaurantware can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-800-851-9273. One of our customer service representatives will be happy to assist you.

Terms and Conditions

When you complete Restaurantware member registration process, you agree to all of the terms herein. Restaurantware may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Restaurantware after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Restaurantware will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our manufacturers. Restaurantware reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Restaurantware will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Restaurantware team works diligently to review the safety of all products, Restaurantware cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Restaurantware is not responsible for copyright, registration or licensing infringement of products sold on the site.