Processing A Return
Only approved products may be returned. Return requests must be submitted within 30 days of receiving the product. Follow The Return Guide for a step-by-step process of making a return.
Please Note: The following items are Final Sale Items, which means that they cannot be returned for exchange, credit or refunds:
- Food Items
- Porcelain Items
- Clothing Items
Additionally, all edibles are very fragile products. Thus, some damage is unavoidable especially if you choose to ship the products via ground home delivery. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damage, then we will offer a credit based on the percentage of broken product.
Please Note: There is a 10% restocking fee on products return unused. unopened, and undamaged, which will be issued as store credit, applied to an exchange or refunded to the payment method provided upon receipt of your approved return. However, we will charge a 20% restocking fee if we receive the product open, used, or broken. We cannot accept unapproved returns. Please Note: Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. No credit will be issued for weather related delays. As such, Restaurantware is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.
How to Process a Return
This is a step-by-step guide on how to process a return. Please refer to the Shipping and Returns Section for the Conditions around returning your recent order.
Login to your account. Follow this link to sign in to your Restaurantware Account.
Click on the Completed Orders Tab on the Right.
Find the order that you would like to Return.
Click on Return Item(s).
Provide Indication as to why you are returning the Items.
Click on Return Item(s).
You will receive email notification through the email address associated with your account that your Return Request has been received.
You will receive email notification when your Return Request has been processed.
Upon Approval of Return, include unopened items in a box to the address listed below. Note: Write the Return Authorization Number provided to you through email notification on the outside of the box. Note: unauthorized returns will not be accepted. Note: Ship via FedEx or UPS so that the package can be tracked. USPS boxes have been lost in the past.
Restaurantware RMA# (Include RMA # here)
2315 W 27TH ST
Chicago, IL 60608-5203
Upon receipt of your Approved Return, Restaurantware will either issue store credit minus 20% restocking fee for the purchase price of your item(s) or ship the selected item(s) in exchange.
If you have any questions, please contact customer support.