Processing A Return


Only approved products may be returned. Return requests must be submitted within 30 days of receiving the product. Follow The Return Guide for a step-by-step process of making a return.

Please Note: The following items are Final Sale Items, which means that they cannot be returned for exchange, credit or refunds:

  • Food Items
  • Porcelain Items
  • Clothing Items

Additionally, all edibles are very fragile products. Thus, some damage is unavoidable especially if you choose to ship the products via ground home delivery. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damage, then we will offer a credit based on the percentage of broken product.

Please Note: There is a 20% restocking fee on products return unused. unopened, and undamaged, which will be issued as store credit, applied to an exchange or refunded to the payment method provided upon receipt of your approved return. We cannot accept unapproved returns. Please Note: Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. No credit will be issued for weather related delays. As such, Restaurantware is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.

Shipping and Return Policy
Placing an Order
Orders can be placed 24 hours a day, 7 days a week on On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.
Telephone orders can be placed during normal business hours, 9:00 am to 6:00 pm (central standard time) Monday through Friday (excluding major holidays) by calling:
1-312-880-WARE (9273).
Restaurantware – Orders
360 West Illinois, Suite 605
Chicago, IL 60654
Restaurantware Payment and Sales Tax
Presently, Restaurantware accepts credit card payments from Visa, Master Card and American Express.
Because Restaurantware operates in Illinois, we are required to collect 6.6% sales tax on orders shipped to an Illinois address. Those who live outside Illinois will not be charged sales tax for orders placed on, but may want to consult applicable tax laws in their state. If you are a B2B customer please contact us directly for tax exempt purchases.
Order Status/My Account
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. If you wish to speak with a customer service team member, call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central) or contact us anytime via
International Orders
At this time, Restaurantware can ship items worldwide.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Restaurantware, we use the most secure transaction software available. All credit card orders on are processed on a secure server. Any credit card or other personal information you provide Restaurantware is protected by encryption using Secure Socket Layer Protocol (SSL). Only Restaurantware can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-312-880-9273. One of our customer service representatives will be happy to assist you.
Terms and Conditions
When you complete Restaurantware member registration process, you agree to all of the terms herein. Restaurantware may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Restaurantware after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Restaurantware will contact you before proceeding with your order.
Shipping time frames reflected in product descriptions are based on estimates from our manufacturers. Restaurantware reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Restaurantware will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.
While the Restaurantware team works diligently to review the safety of all products, Restaurantware cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Restaurantware is not responsible for copyright, registration or licensing infringement of products sold on the site.
Shipping Methods and Charges
Standard shipping charges are based on UPS shipping costs.
Restaurantware makes samples available to help you select the appropriate colors and designs for your needs. Because custom items cannot be returned, Restaurantware suggests that you request a sample prior to purchasing items. You can email Customer Service or call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central standard time).
For non-custom items Restaurantware strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a exchange or store credit. A 20% restocking fee will apply, except. Returned items must be unused, in their original condition and their original unopened packaging.
Simply call us within 7 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 7 business days. Upon receipt of your approved return, Restaurantware will either issue a store credit minus 20% restocking fee for the purchase price of your item(s) or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 7 business day window, without a RA#, and/or Jellybeans suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email or call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central).
Please note: All sales on discounted and sale items are final.
Restaurantware works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 hours of placing your order) at 1-312-880-9273 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Warranty Information
Restaurantware upholds the warranties offered by the manufacturers who craft our goods. Because the scope and duration of our manufacturers’ warranties vary, please inquire.

How to Process a Return

This is a step-by-step guide on how to process a return. Please refer to the Shipping and Returns Section for the Conditions around returning your recent order.

Login to your account. Follow this link to sign in to your Restaurantware Account.

Click on the Completed Orders Tab on the Right.

Find the order that you would like to Return.

Click on Return Item(s).

Provide Indication as to why you are returning the Items.

Click on Return Item(s).

You will receive email notification through the email address associated with your account that your Return Request has been received.

You will receive email notification when your Return Request has been processed.

Upon Approval of Return, include unopened items in a box to the address listed below. Note: Write the Return Authorization Number provided to you through email notification on the outside of the box. Note: unauthorized returns will not be accepted. Note: Ship via FedEx or UPS so that the package can be tracked. USPS boxes have been lost in the past.

Restaurantware RMA# (Include RMA # here)
2315 W 27TH ST
Chicago, IL 60608-5203

Upon receipt of your Approved Return, Restaurantware will either issue store credit minus 20% restocking fee for the purchase price of your item(s) or ship the selected item(s) in exchange.

If you have any questions, please contact customer support.

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