Refund requests must be made within seven days of delivery date. All returns or exchanges require approval and an RMA number. Please contact customer support to begin the return or exchange process. We cannot accept unapproved returns or exchanges.
The following items are final sale items, which means that they cannot be returned or exchanged:
All edibles are very fragile. Thus, some damage is unavoidable, especially if you choose to ship the products via FedEx Ground or FedEx Home Delivery. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damaged, then we will offer a credit based on the percentage of broken product. Pictures of the damaged product are required to be eligible for a credit.
There is a 20% restocking fee on all product returns. Qualified returns are eligible for store credit or refund to the original payment method. Please allow 1-2 weeks after the return is received for processing of all return credits or refunds.
Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. No credit will be issued for weather-related delays. As such, Restaurantware is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.
We suggest shipping returns via FedEx or UPS so that the package can be tracked. USPS boxes have been lost in the past. Please ship all returns to the following address:
Returns - (Include RMA # here)
2100 W 43rd St
Chicago, IL 60609
*Due to extraordinary circumstances, and to ensure the health and safety of all employees and clients, we will be unable to accept returns or exchanges on or after March 16, 2020. In addition, we will be suspending all in-person order pickups from our warehouse effective March 16, 2020.