Return requests must be made within seven days of delivery date. All returns or exchanges require approval and an RMA number. Please contact customer service to begin the return or exchange process. We cannot accept unapproved returns or exchanges.
There is a 20% restocking fee on all product returns. Qualified returns are eligible for store credit or refund to the original payment method. Please allow 1-2 weeks after the return is received for processing of all return credits or refunds.
Shipping charges cannot be refunded or credited by Restaurantware; all initial and return shipping charges are the customer's responsibility. Restaurantware is not responsible for any delay due to weather or other unforeseeable events.
Please ship your return product within an exterior shipping box. Do not use the product box as the shipping box as the product may arrive damaged.
Restaurantware is not responsible for loss or damage of items approved for return. We suggest shipping returns via insured shipment methods to avoid loss or damage.
All returns should be shipped to the following address:
Returns - (Include RMA # here)
2150 W 43rd St, Unit B
Chicago, IL 60609
The following items are final sale items, which means that they cannot be returned or exchanged:
All edibles are very fragile. Thus, some damage is unavoidable, especially if you choose to ship the products via FedEx Ground or FedEx Home Delivery. For this reason, we understate the amount of product that comes into each box by 10%. If less than 10% of the product is damaged, then Restaurantware is not responsible. If more than 10% of the product is damaged, then we will offer a credit based on the percentage of broken product. Pictures of the damaged product are required to be eligible for a credit.