The Customer Service Specialist position is responsible for the management of the relationship with customers, distributors and affiliates; maintaining the satisfaction according to the company standards.
- Entering payment information in the system and follow up on pending payments - Handling and solving customer complaints regarding claims process and/or products which may be complex or long-standing and coordinating the solution with the participation of departments involved - Develops relationships with all levels of clients and achieve positive reviews about service and responsiveness. - Communicating courteously with customers by telephone, email, letter and face to face, supporting and answering any inquiry presented. - Collaborates with other departments. - Handles special projects and/or other related assignments as needed by service related issues. - Needs to be friendly, courteous and professional.
- Good oral and written communication skills - Excellent Analytical skills - Detail oriented - Independent and self-motivated - Able to deliver excellent customer service, externally and internally. - Able to work under pressure - Team Player - Able to react effectively and calmly to emergencies - Ability to Multi-task - Computer literate with good keyboard skills. - Complete Fluency in English
1+ years experience: 1 year
Interested applicants should submit resume to: