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Shipping

Orders are shipped from the Restaurantware Warehouse located in Chicago, IL, USA. 

Contiguous United States

FedEx is the common carrier for all domestic shipments. Charges and shipping times are based on shipment type, package size and weight. Refer to the Ground Delivery Map for estimated delivery times on economy delivery shipment types. Expedited shipment types are available; listed in the checkout on the website. 

Alaska, Hawaii and Puerto Rico

United States Postal Service "USPS" is the common carrier for shipments to Alaska, Hawaii and Puerto Rico, unless expedited services are required, in which case, FedEx is the preferred carrier. Both USPS and FedEx shipping methods are available to users in Alaska, Hawaii and Puerto Rico. Refer to the Delivery Map for estimated delivery times on economy shipping methods to these locations.

Canada

FedEx is the common carrier for all provinces in Canada. Charges and shipping times are based on the shipment type, package size and weight. Refer to the Ground Delivery Map for estimated delivery times on economy delivery methods. Expedited services are available and displayed on the website in the shipping part of the checkout process.

U.S. Territories and Freely Associated States

United States Postal Service "USPS" and FedEx are common carriers for international shipments, depending on location and delivery method. Both occasionally use affiliated logistics companies to fulfill the shipment. Contact Live Chat on our website, or send an email to service@restaurantware.com if you are experiencing troubles with processing an order for which the intended delivery address is international. 

International

Restaurantware gladly accepts orders from all around the globe, within United States Law. Available products, shipping rates and fees may vary depending on the delivery address and the rules and regulations of local authorities. Refer to the Terms and Conditions for more information. Contact Customer Support for more information on expedited shipping methods.

Special Shipping Methods

Free Shipping. Refer to the Free Shipping Terms and Conditions for more information regarding the terms and conditions around the free shipping method, and how it applies to your order.

Tracking a Shipment

Shipments can be tracked on the Restaurantware website, using the username and password that was provided in placing the order. Refer to emails sent by Restaurantware for the username associated with your account. Refer to the Password Reset Section to retrieve a new password via the email that we have on file for your account. 

Returns

Only unopened of unused product may be returned. Return requests must be submitted within 7 days of receiving the product. Follow The Return Guide for a step-by-step process of making a return.

Please Note: The following items are Final Sale Items, which means that they cannot be returned for exchange, credit or refunds:

  • Food Items
  • Porcelain Items
  • Clothing Items. 

Please Note: There is a 20% restocking fee on returns, which will be issued as store credit or applied to an exchange upon receipt of your approved return. We cannot accept unapproved returns. Please Note: Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. As such, Restaurantware is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage. 

Shipping and Return Policy
Placing an Order
Orders can be placed 24 hours a day, 7 days a week on Restaurantware.com. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.
Telephone orders can be placed during normal business hours, 9:00 am to 6:00 pm (central standard time) Monday through Friday (excluding major holidays) by calling:
1-312-880-WARE (9273).
Restaurantware – Orders
360 West Illinois, Suite 605
Chicago, IL  60654
Restaurantware Payment and Sales Tax
Presently, Restaurantware accepts credit card payments from Visa, Master Card and American Express.
Because Restaurantware operates in Illinois, we are required to collect 6.6% sales tax on orders shipped to an Illinois address. Those who live outside Illinois will not be charged sales tax for orders placed on Restaurantware.com, but may want to consult applicable tax laws in their state.  If you are a B2B customer please contact us directly for tax exempt purchases. 
Order Status/My Account
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. If you wish to speak with a customer service team member, call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central) or contact us anytime via service@Restaurantware.com
International Orders
At this time, Restaurantware can ship items worldwide.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of Restaurantware.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Restaurantware, we use the most secure transaction software available. All credit card orders on Restaurantware.com are processed on a secure server. Any credit card or other personal information you provide Restaurantware is protected by encryption using Secure Socket Layer Protocol (SSL). Only Restaurantware can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-312-880-9273. One of our customer service representatives will be happy to assist you.
Terms and Conditions
When you complete Restaurantware member registration process, you agree to all of the terms herein. Restaurantware may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Restaurantware after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Restaurantware will contact you before proceeding with your order.
Shipping time frames reflected in product descriptions are based on estimates from our manufacturers. Restaurantware reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Restaurantware will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.
While the Restaurantware team works diligently to review the safety of all products, Restaurantware cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Restaurantware is not responsible for copyright, registration or licensing infringement of products sold on the site.
Shipping Methods and Charges
Standard shipping charges are based on UPS shipping costs.
Returns/Exchanges
Restaurantware makes samples available to help you select the appropriate colors and designs for your needs. Because custom items cannot be returned, Restaurantware suggests that you request a sample prior to purchasing items. You can email Customer Service or call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central standard time).
For non-custom items Restaurantware strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a exchange or store credit. A 20% restocking fee will apply, except. Returned items must be unused, in their original condition and their original unopened packaging.
Simply call us within 7 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 7 business days. Upon receipt of your approved return, Restaurantware will either issue a store credit minus 20% restocking fee for the purchase price of your item(s)  or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 7 business day window, without a RA#, and/or Jellybeans suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email service@Restaurantware.com or call us at 1-312-880-9273 Monday through Friday between 9 a.m. and 6 p.m. (central).
Please note: All sales on discounted and sale items are final.
Cancellations
Restaurantware works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 hours of placing your order) at 1-312-880-9273 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Warranty Information
Restaurantware upholds the warranties offered by the manufacturers who craft our goods. Because the scope and duration of our manufacturers’ warranties vary, please inquire.
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