Orders are shipped from the Restaurantware Warehouse located in Chicago, IL, USA.
FedEx is the common carrier for all domestic shipments. Charges and shipping times are based on shipment type, package size and weight. Refer to the Ground Delivery Map for estimated delivery times on economy delivery shipment types. Expedited shipment types are available; listed in the checkout on the website.
United States Postal Service "USPS" is the common carrier for shipments to Alaska, Hawaii and Puerto Rico, unless expedited services are required, in which case, FedEx is the preferred carrier. Both USPS and FedEx shipping methods are available to users in Alaska, Hawaii and Puerto Rico. Refer to the Delivery Map for estimated delivery times on economy shipping methods to these locations.
FedEx is the common carrier for all provinces in Canada. Charges and shipping times are based on the shipment type, package size and weight. Refer to the Ground Delivery Map for estimated delivery times on economy delivery methods. Expedited services are available and displayed on the website in the shipping part of the checkout process.
United States Postal Service "USPS" and FedEx are common carriers for international shipments, depending on location and delivery method. Both occasionally use affiliated logistics companies to fulfill the shipment. Contact Live Chat on our website, or send an email to firstname.lastname@example.org if you are experiencing troubles with processing an order for which the intended delivery address is international.
Restaurantware gladly accepts orders from all around the globe, within United States Law. Available products, shipping rates and fees may vary depending on the delivery address and the rules and regulations of local authorities. Refer to the Terms and Conditions for more information. Contact Customer Support for more information on expedited shipping methods.
Free Shipping. Refer to the Free Shipping Terms and Conditions for more information regarding the terms and conditions around the free shipping method, and how it applies to your order.
Shipments can be tracked on the Restaurantware website, using the username and password that was provided in placing the order. Refer to emails sent by Restaurantware for the username associated with your account. Refer to the Password Reset Section to retrieve a new password via the email that we have on file for your account.
Only unopened of unused product may be returned. Return requests must be submitted within 7 days of receiving the product. Follow The Return Guide for a step-by-step process of making a return.
Please Note: The following items are Final Sale Items, which means that they cannot be returned for exchange, credit or refunds:
Please Note: There is a 20% restocking fee on returns, which will be issued as store credit or applied to an exchange upon receipt of your approved return. We cannot accept unapproved returns. Please Note: Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. As such, Restaurantware is not responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.